Policies

Our spa services are open to both Members and the public.

Scheduling an appointment

To make an online reservation, please click here. Please contact our spa coordinator at 858.759.5448 for a custom itinerary for group, private gathering or bridal party.

Check-in

We suggest you arrive 20 minutes prior to your appointment to review your schedule and fill out the necessary paperwork. Should you arrive late, your appointment may be shortened to allow the therapist to be on time for his/her next client.

Cancellations and no-shows

Your spa appointments are reserved exclusively for you. As a courtesy to our therapists and other guests, we require a 24-hour notice prior to your appointment. Failure to give a 24-hour notice and we are unable to rebook our forfeited time with another appointment, you will be assessed a late cancellation/no show fee of 50% of your scheduled treatment. All no-shows will be charged 100% of their scheduled services. Members will automatically be billed on their membership account. Non-member guests require a Visa/Master Card deposit upon booking appointment.

Special needs and medical conditions

Your comfort and well-being are very important to us. Prior to receiving your service, please inform us about any special needs or medical conditions, pregnancy, hypertension, injuries, allergies or disabilities. Talking with your therapist will help customize your service to ensure maximum enjoyment and benefits.

Comfort

Although massage and body treatments require the removal of clothing, respect for your privacy is our primary concern. Undergarments may be worn if preferred. Careful draping procedures are observed at all times, and we encourage you to communicate any discomfort to your therapist. For your convenience, spa robe, gown and slippers will be provided.

Spa etiquette

If you enjoyed your spa service, you should tell your therapist or aesthetician that you appreciate their work and extra effort. Tips are always welcome for a job well done.

Group reservations

Do you have a special occasion coming up? Whatever the event, The Spa at Morgan Run can customize packages and coordinate group functions for both intimate gatherings and moderate groups. We will arrange all your spa services and create a special luncheon menu for your entire party. Begin your spa experience early by allowing us to take care of all those planning details.

Gift certificates

Gift certificates are available for birthdays, holidays, anniversaries or any special occasion. Purchases are made at the spa or with one of the spa staff members.

Cell phones and pagers

To preserve a peaceful experience for everyone, cell phones and pagers must be turned off in the spa.

Personal belongings

Because spa services require bare skin and freedom to move, we request that you refrain from wearing jewelry. Morgan Run Club & Resort is not responsible for lost or stolen articles.

Prices

Prices are subject to change without notice.