Spa Policies

Appointments

To make a reservation, please contact the Citrus Spa at 407.423.4070. If you have a preference, please indicate a preferred therapist and specific type of treatment.

Check-In

We suggest you arrive 20 minutes prior to your appointment to review your schedule and fill out the necessary paperwork. If you arrive late, your appointment may be shortened to allow the therapist to be on time for his/her next client.

Cancellations and No-Shows

Your spa appointments are reserved exclusively for you. As a courtesy to our therapists and other guests, we require an eight-hour notice prior to your appointment. If you fail to give an eight-hour notice and we are unable to rebook our forfeited time with another appointment, you will be charged a late cancellation/no-show fee of $30 per hour. All no-shows are charged 100% of their scheduled services. Members are automatically billed on their membership account. Nonmembers pay a Visa/Master Card deposit when they booking their appointment.

Special Needs and Medical Conditions

Your comfort and well-being are very important to us. Prior to your service, please tell us about any special needs or medical conditions, pregnancy, hypertension, injuries, allergies or disabilities. Talking with your therapist helps customize your service for maximum enjoyment and benefits.

Comfort

Although massage and body treatments require the removal of clothing, respect for your privacy is our primary concern. Undergarments may be worn if preferred. Careful draping procedures are observed at all times, and we encourage you to communicate any discomfort to your therapist. For your convenience, spa robe, gown and slippers are provided.

Spa Etiquette

If you enjoyed your spa service, tell your therapist or aesthetician you appreciate their work and extra effort. Tips are always welcome for a job well done.

Cell Phones and Pagers

To create a peaceful experience for everyone, cell phones and pagers must be turned off in the Spa.

Personal Belongings

Because spa services require bare skin and freedom to move, we ask you to refrain from wearing jewelry. Citrus Club is not responsible for lost or stolen articles.

Prices

Prices are subject to change without notice.